Ongoing Support 24/7

Site downtime, broken checkout or booking flows, security incidents, data loss, and anything preventing your customers from completing key actions. These are treated as emergencies we respond and begin resolving immediately, regardless of the time. Non-urgent requests like content changes and design tweaks are handled during business hours.

Via email or the support ticketing system, both are monitored around the clock for critical issues. From day one, you’ll have direct contact details on hand, so reaching us is never a question when something needs immediate attention.

Support plans are custom quoted with no rigid long-term contracts. We do ask for a minimum 3-month commitment to ensure the onboarding process delivers real value for both sides.

Yes. Support plans include a monthly allocation of development and content hours for smaller request: text updates, image swaps, new landing pages, and minor feature additions.

This covers the ongoing work most businesses need without having to raise a new project every time something small needs doing.

You can, but plugin updates frequently introduce compatibility conflicts, visual breakages, and functionality regressions that aren’t obvious until something on your site stops working. We test every update in a staging environment first, so if an update breaks something, it never reaches your live site.

Clicking “update all” and hoping for the best is how sites go down.

Updates and security patches are scheduled, tested on staging, and deployed with a backup in place.

You receive a monthly report summarising everything that was updated and the current health of your site.

That’s exactly what staging environments prevent. We catch breakages before they go live. 

In the rare case that something slips through to production, we identify and resolve it immediately and restore from backup if needed. Your site is always covered.

It’s the single most important security measure you can take. The majority of WordPress hacks exploit known vulnerabilities in outdated plugins and core software; vulnerabilities that were already patched in newer versions. Staying current closes those doors before attackers can use them.

Yes. Website updates are available as part of a bundled support plan alongside hosting, monitoring, and backups. Most clients find the bundle significantly better value than managing each service separately, and having one team responsible for everything means nothing falls through the cracks.

A VPS (Virtual Private Server) gives your website dedicated resources,  CPU, RAM, and storage that aren’t shared with other sites. Shared hosting is cheaper but puts your site on a crowded server where other websites’ traffic directly affects your performance.

VPS hosting means consistent speed, better security, and the ability to handle traffic spikes without falling over.

Yes, significantly. Page speed is a confirmed Google ranking factor. Sites hosted on slow shared servers consistently underperform on Core Web Vitals, which directly impacts search rankings.

Fast VPS hosting is one of the highest-return technical SEO investments you can make, and usually one of the most overlooked.

Yes. We handle the full migration, files, databases, DNS, and email configuration, with zero downtime where possible.

We test everything in a staging environment before cutting over, so your live site is never at risk during the move.

Hosting is custom quoted based on your site’s requirements, traffic volume, storage needs, and whether you need additional services like backups, monitoring, or support included. 

Our monitoring catches downtime within minutes, usually before you even notice. We investigate and resolve the issue directly, then send you a summary of what happened and what we did.

You’re never left refreshing your site, wondering who to call.

Downtime is detected within 1 to 10 minutes of occurring. Our monitoring checks your site at regular intervals. 

Every minute your site is down, you’re losing potential leads, damaging trust with existing clients, and sending negative signals to Google, crawlers that find your site unavailable and factor that into rankings.

For e-commerce, every minute of checkout downtime is direct lost revenue. Proactive monitoring costs a fraction of what a single hour of undetected downtime can cost.

Yes. A site can be “up” and still be performing badly. We monitor response times, Core Web Vitals scores, and load speed from multiple locations so we catch performance degradation before it becomes a user experience problem, and before it starts hurting your search rankings.

Yes. Monthly performance and uptime reports are included, showing availability percentage, average load times, any incidents that occurred and how they were resolved, and any performance trends worth your attention.

We isolate the site, clean the infection completely, and restore from a clean backup. We then patch the vulnerability that was exploited so it can’t happen again.

Always. SEO is integrated into every copy project; keyword mapping, heading hierarchy, meta descriptions, internal link anchors, and AEO-structured FAQ content where appropriate.

Copy that ranks and copy that converts aren’t two different things when they’re written together from the start.

Most shared hosts take infrequent snapshots that may be days old, stored on the same server your site runs on. If that server fails or is compromised, your backups fail with it. Dedicated off-site backups are the only backups you can actually depend on when you need them most.

Most restores are completed within 15 to 45 minutes, depending on site size. We restore to a staging environment first to verify the backup is clean, then push to live.

Both. Initial hardening, such as login protection, security headers, file permissions, and firewall rules, is set up once. Ongoing security comes from keeping software updated, monitoring for new threats, and adapting as your site grows. Security is not a product you buy once; it’s a practice you maintain. That’s what our support plans are built around.